Hardware terms
Lead times, shipping & refunds
Everything here is built by hand, one at a time. That changes how ordering works compared with buying something off a shelf, so this page says exactly what to expect when it opens.
Lead times, shipping and refunds on this page cover the hardware I build and ship. A website build and its monthly care plan run on their own terms, published in full at builtbytyler.com/terms — read them before you pay. Privacy is covered on its own page, the privacy policy.
Hardware is not currently for sale
The builds on this site are works in progress, not stock. Nothing on the builds page can be ordered today, so the shipping and refund terms below describe how hardware orders will work when they open rather than a sale you can make now. If you want one of them, or something like one, ask — it will be quoted as a one-off commission and scoped in writing before anything is agreed.
The Sensor Kit isn't for sale yet either. Nobody can pay for it today. There is a waitlist on the Hardware page, and I'll email the people on it once when the kit is ready.
Shipping
- When the Sensor Kit launches, it will ship free to any address in the US and Puerto Rico.
- Free shipping within the continental United States.
- Shipped insured with tracking. The tracking number is emailed the day it goes out.
- Alaska, Hawaii and international orders are quoted separately — email before ordering.
- Risk of loss passes on delivery. If a carrier loses or damages a package, that's mine to resolve, not yours.
Changing or cancelling an order
- Before the build starts — cancel for any reason, full refund, no questions.
- Once the build has started — I refund what I haven't already spent. Materials and parts bought specifically for your order are deducted, and I'll show you the receipts.
- Once it has shipped — the returns section below applies.
To cancel or change anything, email twade@builtbytyler.com with your order number.
If something arrives damaged or faulty
Tell me within 14 days of delivery and I'll repair it, replace it, or refund it — your choice. Photographs help but aren't a condition. Shipping both ways is on me.
This covers workmanship and shipping damage. It doesn't cover crash damage, water damage, or parts worn out in normal use — these are flying and moving machines, and they do get broken. I'll always quote a repair.
Returns on made-to-order builds
Because every build is made specifically for you, finished builds are not returnable for change of mind. Under California law, custom-ordered goods are exempt from the general refund requirements (California Attorney General — Refund Policies).
That exemption is not a shield for bad work. If a build isn't right, the faulty-goods section above applies and I would rather fix it than argue about it.
Payment
Payment is taken by Stripe on their own secure checkout page. Card details are never entered on, stored on, or transmitted through builtbytyler.com. Your statement will read BUILTBYTYLER.
Custom engineering work
Custom projects are quoted individually and run on a written scope agreed before any money changes hands. Those terms sit in the quote and override this page where they differ.
Privacy
What this site, our demo sites and our sales calls and texts collect, and what happens to it, is all on one page: the privacy policy.
Getting hold of me
BuiltByTyler LLC · Monterey, California
twade@builtbytyler.com
Last updated 6 September 2026.